We know you’re going to love all things at diynumberpainting.com but if you do need to return anything, you’re welcome to do within 14 days of receiving your items. We don’t offer exchanges, but we will gladly offer you a refund when the original item is returned. Please be aware of below return and refund terms before opening a return.
Return & Refund Conditions:
1. Returns and refunds must be posted within 14 days upon receiving your order. Returns made after 14 days will not be accepted.
2. All returns must be received in their original condition (unworn, unaltered, and undamaged).
3. If it was our mistake that caused you to receive the wrong or damaged item (excluded minor dust or defects on the package), we will provide a no-obligation refund. Please contact us and include a picture of your entire order, as well as the damaged/unqualified items and a brief description of the issue. In such an event, we prefer to remedy on a case-to-case basis to ensure the best customer service and overall satisfaction.
4. If the refund is made for the customer's own reasons, such as not liking it, not wanting it anymore, etc., we will need to charge a restocking fee of 20% of the selling price for the returned product. In this case, any original shipping costs are non-refundable, and the return shipping fee is the responsibility of the customer.
How to Return & Refund?
1. Email us at diynumberpainting66@gmail.com to process a return and refund.
2. We will then provide return and refund instructions. Return address: RM307, NO.25-6 Xinglin North RD, Jimei District, Xiamen 361022, Fujian Province, China
3. Call the post office to arrange a pick-up or drop off via tracked delivery at your most convenient post office.
4. Send us a proof of postage (receipt + tracking number).
5. Upon receiving your return, we will immediately release a refund within 3 business days.
Special Circumstances:
If the parcel is sent to the wrong address because the customer filled in the wrong address, we can provide the information of the logistics provider to assist in modifying the address, but we will not make a refund.
We hope this helped you answer all your questions about returns and refunds. If you would like any further clarification, please feel free to contact us via diynumberpainting66@gmail.com at your earliest convenience.